Step one - Talk to us
We take all feedback seriously and will work with you try to find a solution that’s fair and reasonable. If you’re unhappy with a GMB Water experience, or want to provide feedback, there are a number of ways to let us know.
Step two - Internal review
If you’re unhappy with the outcome of your complaint or our handling of your complaint, you can request an internal review. We will contact you to discuss the next steps and keep you informed about what’s happening, why it’s happening, and provide a timeframe to resolve the matter.
Please ensure you have completed step one before requesting an internal review. Requests for an internal review that have not been investigated in step one will be referred back to this step before proceeding.
- You can request an internal review by emailing us at customerservice@gmbwater.au or completing www.gmbwater.au/contact and informing us that you have already made a complaint.
Step three - External review
If the matter is not resolved to your satisfaction, you may access an independent and free service by contacting the Energy and Water Ombudsman of South Australia. This office can help you with billing, account payment, connection, supply, privacy, and customer service complaints. You can call them on telephone: 1800 665 565 (free call) or email them at contact@ewosa.com.au