For customers that are experience financial hardship to manage their payment, we will:
- Provide customers with the ability to pay their bills by instalments or through flexible payment arrangements
- Offer customers the ability to make payments toward future bills, grant payment extensions and agree to having bills redirected to another person (where that person has agreed)
- Inform customers about, and assess their eligibility for, our Hardship Program if requested.
To find out more, or obtain a copy of our Hardship Policy, please contact us on 08 8188 9300 or customerservice@gmbwater.au or by filling submitting the contact form.