Manage your service
Looking after your wastewater or recycled water service doesn’t have to be complicated. Whether you’re using a septic tank, need to report a problem, or want to find out information regarding service charges and payments, we’re here to help make things easy. Our goal is to keep everything running smoothly while giving you clear info and support whenever you need it.
My septic tank
The Septic Tank Desludge Program is the periodical cleaning or desludging of all septic tanks connected to GMB Water's Community Wastewater Management System (CWMS). This is essential to prevent plumbing maintenance costs associated with blocked drains, both on your property and to GMB Water's infrastructure.
Connect your recycled water in Meadows
The recycled water supply must be connected prior to occupation of a dwelling. All plumbing work (both recycled and rainwater) cross connection audits are to be completed and advised to GMB Water by the builder or licenced plumber. Located at the front boundary of each allotment is a Lilac/Purple coloured water meter installed by GMB Water. You can request connection to your property via the online form.
Report an issue
Noticed a wastewater or recycled water problem? Report a fault, leak or burst day or night.
Fees and charges
Fees and charges are applied for CWMS, sewer, bore water and residential recycled water in in various areas throughout the district.
Service charges and payments
Revenue from wastewater service charges and fees is dedicated to funding the services provided covering both the maintenance of existing infrastructure and the expansion needed to support growth.
Frequently asked questions
GMB Water charges an Annual Service charges for CWMS, Sewer, Bore Water and residential recycled water supply in Meadows which are included on the Mount Barker District Council rates notices, Non-residential recycled water charges billed twice per year based on volumetric use of recycled water for irrigation and other activities, infrastructure fees for new connections to GMB Water wastewater networks, and trade waste charges for liquid waste, from food businesses and other industrial entities, discharged into the GMB Water wastewater system.
Hardship support
GMB Water is committed to assisting customer who are experiencing financial hardship to manage their payment in a manner that best suits the customer whilst ensuring continuity of services.
Regulation and regulators
GMB Water operates in a wider regulatory context that impacts our activities including our provision of wastewater services. We strive to meet our legal and regulatory responsibilities in regard to health and safety, water quality, the environment, technical standards, customer protection, pricing and service standards. The regulatory bodies most relevant to our operations are ESCOSA, the OTR, the EPA, and the DHW.
Policies
Coming soon.
For builders and developers
Find resources for builders and developers.
Advice and resources
Need help with your wastewater or recycled water service? We’ve got you covered with easy-to-follow advice and handy resources to keep things running smoothly. Whether you have a septic system, curious about how recycled water works, or just want tips on maintenance and safety, you’ll find everything you need right here.
Projects and works
We’re continually working to future-proof your water and wastewater services. We are committed to investing in major infrastructure projects across our service area. Through our capital and minor works programs, we’re addressing growing demand and securing water supplies. This includes constructing new infrastructure and upgrading existing assets—renewing water and sewer pipelines and enhancing treatment plants. Investing in infrastructure is vital to maintaining reliable services for our communities today and for generations to come. As we plan for future growth, we’re also progressing toward our goal of 100% reuse. By embracing innovative technologies and sustainable practices, we’re improving plant efficiency, enhancing water quality, and delivering better environmental outcomes.
Reports
Coming soon.
Board
Our Board of Directors play a vital role in guiding the strategic direction and governance of GMB Water, providing oversight for the largest council-run wastewater and recycled water scheme in South Australia.
Corporate structure
GMB Water is a separate subsidiary organisation established and owned by the Mount Barker District Council to manage specific wastewater, recycled water and bore water services more effectively and efficiently. The establishment of the dedicated skills based Board to govern GMB Water enables dedicated management of the increasing scale, complexity and regulatory requirements of the services GMB Water provides utilising ongoing specialist expertise outside the scope of the Council’s traditional services and operations. Under the GMB Water operating model, Council sets the performance objectives for GMB Water and is responsible for oversight of the Board. The Managers at GMB Water make up the Management team. They report directly to the Chief Executive Officer / Managing Director.
offering
greater
support
With a strong focus on customers, we deliver efficient and affordable services, including wastewater collection, wastewater treatment, bore water supply, and recycled water treatment and distribution. These efforts continue to support the people and businesses of Mount Barker and its surrounds, while working towards the community’s shared vision for environmental sustainability.
Read about GMB Water